All domestic orders ship free with Standard Shipping & Signature Required. We want to get your order to you as quickly as we can. Your order will be shipped within 10 business days (Monday - Friday). If your item is not located within our fulfillment center and needs to be retrieved from one of our retail locations please allow an ADDITIONAL 5-7 business days (Due to COVID-19) for processing before shipping. buyneweyeglasses.com does not deliver to P.O. Boxes. See Our Returns Policy.
- Cartier items are eligible for complementary Next Day Shipping for orders placed before Monday - Friday 2pm EST. Please note that if the item is not in our distribution center it will need to be retrieved from one of our other locations and it may cause a 1-2 business day delay.
- Please note we currently cannot accept payments done via FSA Cards.
- Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
- Before we can ship your order, all orders are processed for fraud detection. We will do our best to keep delays to a minimum
- All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact us immediately
- Shipments outside of the US may be subject to duty or import tax. These costs are NOT included in the final purchase price and will be invoiced to you directly from UPS or an import broker appointed by you.
- Tracking will be sent once your order has been shipped. The online tracking link may take up to an additional day to show the progress from the shipping courier.
INTERNATIONAL SHIPPING:WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MAIL FOR INTERNATIONAL ORDERS.
- Shipments outside of the USA may incur customs fees depending on the destination country. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
- You are responsible with ensuring to comply with laws and regulations of the country of destination. BuyNewEyeglasses does not have any responsibility on these additional charges that may apply.
- Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
If you have any shipping questions, please contact customer service at [email protected]